This Privacy Policy describes how Complete Auto Services LLC handles information associated with our website, customer inquiries and customer-service messaging. It also describes the Google Business Profile AI messaging service when enabled.
Information involved
When you call, email or message us, we receive the information you choose to provide. This can include your name, phone number, email address, vehicle year, make and model, service concerns, appointment requests, message content and any photos or attachments you send. Information needed for a repair may also include vehicle identification and service history.
When you visit our website, hosting and network providers may process technical request information, such as IP address, browser or device information, requested pages and request times, to deliver and protect the website. Third-party services you open through our links may collect information under their own policies.
How information is used
We use customer information to respond to inquiries, discuss vehicle concerns, prepare estimates, arrange and provide requested services, communicate service updates, maintain relevant business records, protect our services and meet applicable legal requirements. Customer-service messages are intended to address your inquiry or service relationship.
Advertising measurement
We use the Google tag to understand which Google Ads visits lead to clicks on our website’s phone buttons. A phone-button click indicates an attempt to contact us; it does not confirm a completed call, appointment or repair. Google may process technical information, ad-click identifiers and cookies to attribute these interactions to ads. This setup does not send names, email addresses, message contents or vehicle details through enhanced conversions, and ad-personalization signals are disabled. Our measurement script does not load when your browser signals Global Privacy Control or Do Not Track.
You can manage cookies in your browser and review how Google uses information from sites that use its services.
Google AI messaging and mobile networks
If you contact us through Google Business Profile messaging when enabled, an automated AI agent may answer routine questions. Shop representatives can review conversations and take over. Google, participating mobile carriers and messaging service providers process message content, contact information and delivery-related information to operate the service. Those providers may also handle information under their own terms and privacy policies. Messaging availability depends on the customer’s device, carrier and service support.
Do not send payment-card details, passwords, Social Security numbers or other sensitive personal information through ordinary text or AI chat. Contact the shop to arrange an appropriate way to provide information needed for service.
When information is shared
Customer information can be available to shop personnel and providers supporting website hosting, email, messaging, scheduling and service administration, as needed to perform those functions. If you ask us to coordinate towing, we may share the contact, vehicle and pickup details needed with the towing provider. Information may also be disclosed when required by law or reasonably necessary to protect rights, safety or security.
Mobile phone numbers and messaging opt-in information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. Sharing with service providers to operate and support customer communications is limited to that purpose.
Your choices and requests
You can choose what information to provide. Providing less information may limit our ability to answer a question or arrange service. To stop customer-service texts, reply STOP in the messaging conversation or contact the shop. For messaging assistance, reply HELP where supported, or call or email us. You can still contact us by phone after opting out of texts.
Contact us using the details below to request access, correction or deletion of information you provided, or to ask about its use. We may need to verify the request and may retain records needed for an existing service, legal obligations or other legitimate recordkeeping purposes.
Retention and security
Information is retained as needed for the purposes described above and applicable recordkeeping obligations. Retention by Google, carriers and other independent platforms is governed by their own policies. Reasonable care is required when handling customer information; no website, email or messaging channel can guarantee absolute security.
Other services and policy updates
Links to Google Maps, social media and other independent services take you to services with their own practices. Review their policies before providing information. We will post changes to this policy here with an updated effective date.
Contact us
Complete Auto Services LLC
10150 N Florida Ave, Tampa, FL 33612
Email: service@completeautofl.com
Phone: 813-688-0708